Cleaning products and methods may vary widely among janitorial firms, and this issue can cause confusion for the layperson. Asking what type of cleaning products a company uses may result in a meaningless answer, if the response is simply a list of chemicals.
It is important to ask any potential cleaning service to describe the nature of their cleaning products and why they use them. Are they “green,” i.e., environmentally friendly, sustainable, and (to the greatest extent possible) non-toxic? Are they the most effective choice available? Are employees trained to use the products and equipment? It may even be worthwhile to ask a representative of the company to tour your facility and explain how each surface will be cleaned, using what chemicals and equipment.
Many large commercial cleaning companies outsource some portion of their work to other individuals or companies. There are many reasons why a janitorial service would do this; however, it is typically preferable to engage a cleaning firm that hires, trains, and certifies its own employees. This way, those people actually performing your cleaning tasks are covered under the company’s insurance, licenses, and bond. If security is a concern for your company, this is especially critical.
Verify that the company conducts background checks and formal training programs for its employees. Ask if a specific account manager will be assigned to your account, as this single point of contact will ensure a better service experience. Then ask to meet your account manager at your office or facility, so that he or she has a solid understanding of your needs.
A word about contracts: Many cleaning services require that clients commit to some pre-determined period of service. You may want to discuss a month-to-month agreement for the first month or so until you are sure that the office cleaning company is offering the quality of work you expect. Finally, ensure that the specific list of services to be performed for your company is included as an attachment to the agreement to avoid any misunderstandings.
Armed with these basic but critical questions, the task of finding the right commercial cleaning service for your business will be a breeze! At Town & Country Office Cleaning, we believe we will surpass all of your expectations if you give us the opportunity. Call today for a free quote.